Recent News

SEPTEMBER, 2008

Outstanding Service Brings National Award
Always On Call Answering Service Wins CAM-X Award of Excellence

Always On Call Answering Service of Concord, NH has been honoured with the exclusive 2008 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service was presented with the award recently at the CAM-X 44th Annual Convention and Trade Show held at the Deerhurst Inn, Huntsville, ON.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 19th year. Always On Call is proud to have scored among the top 25 answering services.

"In order to win the Award of Excellence, management needs to create a complete buy in of the program to all levels of their company. Winners of the AOE program have proven that their operation is progressive, professional, and successful in enhancing overall excellence and customer service," says CAM-X President, Casey Smit. "We congratulate Always On Call Answering Service for their achievements."

Always On Call Answering Service, LLC is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call represents hundreds of business professionals by providing caring communications. Their mission statement is, “You will never find another answering service that will care more about your business than we will!" For more information about Always On Call, please visit their website at www.alwaysoncall.com or www.funeralservice.net or call toll free at (800) 974-5197.

About CAM-X
Founded in 1964, CAM-X began as a national trade association representing live answering services, the Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

CAM-X extends its congratulations to the staff of Always On Call Answering Service on their proven quality service to their customers.

JUNE, 2008

Outstanding Service Earns National Award
Always On Call Answering Service, LLC Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honored with the exclusive 2008 Award of Excellence. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Always On Call Answering Service was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence. Always On Call is proud to have scored among the top 25 answering services.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” Says ATSI President Allan Fromm. “We congratulate Always On Call Answering Service for their achievements.”

ATSI extends its congratulations to the staff of Always On Call Answering Service on their proven quality of service to their customers.

Always On Call Answering Service, LLC is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call has continued to expand and now represents clients throughout North America including 85% of New Hampshire Funeral Homes. Always On Call provides telephone answering service for a variety of industries in addition to funeral service, including medical, property management, plumbing and HVAC, construction, and more. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call, please visit their website at www.alwaysoncall.com or call toll free at (800) 974-5197 or a local office near you: Concord, NH: (603) 229-4299; Conway, NH: (603) 447-1500; Littleton, NH: (603) 444-3200.

JANUARY, 2008
Gerald R. Brosseau, President and Licensed Funeral Director and Embalmer has been elected to continue as member of the executive board of the New Hampshire Funeral Directors’ Association.

JANUARY 19, 2008

Gerald R. Brosseau, II, Vice-President and Director of Operations addressed the 108th Annual Meeting of the New Hampshire Funeral Directors’ Association in Meredith, New Hampshire. As part of the continuing education credits for licensed funeral directors, Gerald presented a program from “retrieving messages from the lady next door” to answering services with modern technology, such as the Amtelco Infinity system. The advantages of call forwarding, call patching, text messaging were all explained as part of the program, including proper telephone etiquette with respect to funeral service.

JANUARY 14, 2008

Gerald R. Brosseau, II, Vice-President and Director of Operations recently attended the Amtelco Infinity 5 Installation, Configuration, and Troubleshooting Seminar in Madison, Wisconsin. This achievement certifies his completion of training in the configuration and maintenance of the Amtelco telecommunications system and peripherals. With this certification, Gerald is able to better maintain and perform diagnostic maintenance on the equipment within the onsite telecommunications server room.

NOVEMBER 1, 2007
The entire staff of Always On Call Answering Service, LLC is endeavoring to receive the 2008 Association of Teleservices International Award of Excellence. Tele-receptionists begin random evaluations on their call performance skills, caring and compassionate attitude, and accuracy in message taking. The program lasts eight months, with an award ceremony in June, 2008 at the ATSI Annual Conference.

NOVEMBER, 2007
Gerald R. Brosseau, II, Vice-President and Director of Operations has been recently elected to the National Amtelco Equipment Owners’ Association Education Committee. His aptitude for learning the Amtelco Infinity telecommunications system has been rewarded by assisting an educational program to teach others at the 2008 NAEO Annual Conference in Savannah, Georgia. Gerald will be associate instructing “Intelligent Series Scripting” to fellow answering service owners and employees.

OCTOBER 3, 2007
The executive board of the New Hampshire Funeral Directors’ Association toured the Always On Call facilities, utilizing our conference room for their business meeting. In addition, Mark Cournoyer of Cournoyer Funeral Home displayed his Harley Davidson motorcycle hearse to Always On Call employees and NHFDA board members.

AUGUST, 2007
Always On Call Answering Service became a member of the Greater Concord Chamber of Commerce. Gerald R. Brosseau, II was also accepted into the Concord Young Professionals Network.